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1.1.1 Polite Language: Telephone Etiquette
English · Grade 8 · 2 lessons in the design
What this covers
- Polite words and phrases in telephone conversations
- Conducting a telephone conversation using polite words and expressions
- Leaving and taking telephone messages on a caller card
What you will be able to do
- identify polite words and phrases in telephone conversations
- conduct a telephone conversation using polite words and expressions
- acknowledge the significance of etiquette in telephone conversations
Key questions
“Why should one be polite when speaking over telephone?”
“How do we ensure politeness in a telephone conversation?”
Lessons
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Polite words on the telephone
40 min · 1 practice tasks · quizSpot please, may I, would you mind and thank you in a telephone conversation, then match them to replies.
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Leaving and taking a telephone message
40 min · 1 practice tasks · quizRole-play a human-rights call, then leave and take a clear polite message on a caller card.