7.4.1 Functional Writing

• describe the purpose and audience of letters of inquiry, letters of complaint, and letters of complaints information
• analyse the format and language of letters of inquiry, letters of complaint, and letters of complaints in preparation for writing
• write letters of inquiry, letters of complaint, and letters of complaints for effective communication
• appreciate the importance of effective letter writing in communication

“Why is it important to write letters of inquiry, complaint, and request?”

“How are letters of inquiry, complaint and request different from each other?”

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1. Format and language of formal letters
   40 min · 1 practice tasks · quiz
   Describe the format and language of formal letters of inquiry, complaint and request.
2. Writing a letter of inquiry
   40 min · 1 practice tasks · quiz
   Write a formal letter of inquiry.
3. Writing a letter of complaint
   40 min · 1 practice tasks · quiz
   Write a formal letter of complaint.
4. Writing a letter of request
   40 min · 1 practice tasks · quiz
   Write a formal letter of request and answer the key inquiry.