2.2 Conflict Resolution

• Situations where conflicts arise in day-to-day life
• Causes of conflict in the community
• Approaches to solving conflicts
• Applying conflict resolution strategies in the community

• explain situations in the community where conflicts might arise in day-to-day life
• discuss approaches of solving conflicts in the community
• apply strategies of solving conflicts in the community
• appreciate peaceful conflict resolution in the community

“How can a disagreement be settled so that it does not return?”

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1. Why conflicts happen
   40 min · 2 practice tasks · quiz
   Positions, interests, and why arguments repeat until the real cause is found.
2. Settling disputes
   40 min · 2 practice tasks · quiz
   Five approaches, when each is right, and how to mediate between two other people.
3. Where conflict shows up
   40 min · 2 practice tasks · quiz
   Day-to-day situations in Kenyan communities, and how to name the cause without inflaming the people.
4. Listening before solving
   40 min · 2 practice tasks · quiz
   The skill that makes mediation work: listen, summarise until they agree you heard, then ask why.
5. Practising mediation in the community
   40 min · 2 practice tasks · quiz
   Apply the full procedure to a water-point dispute, then role-play one local case to an agreed record.
6. Traditional settlement and when to escalate
   40 min · 2 practice tasks · quiz
   Elders, barazas and churches as working systems, and the disputes you must not keep local.