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← 4.2 Airport Business Services

Airport business services

Aviation Technology · Grade 10 · about 40 minutes

The key businesses and services at an airport, the financial concepts they run on (revenue, expenses, profit, budgeting), the rights of consumers (passengers) in airport operations, and the agencies that protect them (ICAO, IATA, KCAA, KAA).

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  • 6 sections of explanation, worked examples and diagrams
  • 1 practice task with hints and worked answers
  • A quiz that marks itself as you go
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Other lessons in this sub-strand

  1. Airport business services
  2. Classifying airport business services
  3. Landside business services
  4. Airside business services
  5. Ground handling in detail
  6. Retail, food and duty free
  7. Air cargo services
  8. Aviation fuel supply
  9. Where an airport's money comes from
  10. Costs: fixed and variable
  11. Budgeting
  12. Profit, loss and break-even
  13. Saving and investing
  14. Borrowing and sources of finance
  15. Consumer rights in airport operations
  16. Delay, cancellation and denied boarding
  17. Lost, damaged and delayed baggage
  18. How to complain effectively
  19. ICAO and IATA
  20. KCAA and KAA