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← 2.6 Consumer Satisfaction

Consumer rights in Kenya

Business Studies · Grade 10 · about 40 minutes

Article 46, the Consumer Protection Act, and the Kenyan bodies that back a buyer who was let down.

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  • 8 sections of explanation, worked examples and diagrams
  • 1 practice task with hints and worked answers
  • A quiz that marks itself as you go
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Other lessons in this sub-strand

  1. Consumer satisfaction: importance, terms and remedies
  2. Carrying out a consumer satisfaction survey
  3. What consumer satisfaction is
  4. Why satisfaction is survival
  5. Terms and conditions of a sale
  6. Guarantees, returns and after-sales
  7. Consumer rights in Kenya
  8. Consumer responsibilities
  9. Remedies and the complaint ladder
  10. Surveying the local market